Terms & Conditions

1. Scope of Business

• The Website serves end users ("Customers"); orders are accepted only from individuals aged 18 or above.
• "Customer" means a natural person acting for non-business purposes.
• The Seller reserves the right to refuse orders by users who do not meet this condition.

2. Ordering & Contract

• To place an order, add items to cart, enter billing & shipping details, select payment, and submit the order.
• The checkout page displays total price and links to Terms & Conditions and return policy.
• After payment, you may review/correct the order before shipment.
• The contract is formed upon the Seller's shipment confirmation email; that email serves as receipt.
• If unable to fulfill due to stock, pricing, fraud concerns, etc., the Seller may cancel the order and inform the Customer.

3. Product Quality & Pricing

• All products are sourced from manufacturers or authorised dealers, with quality control and original labels.
• Price errors may occur—orders with incorrect prices may be cancelled and correct pricing provided.
• Prices may vary due to exchange rate changes or promotions.
• Customers should contact support within two months of issue detection. Remedies include repair, replacement, price reduction, or contract termination.

4. Payment

• Payment via Visa, PayPal, Apple Pay, etc., with encrypted data transfer.
• Total cost includes shipping and duties; bank fees for international payments are user's responsibility.
• Gift cards are not for sale but can be redeemed; contact support for such issues.

5. Promo Codes

• Promo codes are subject to terms and condition limitations.
• If items bought with promo codes are returned, the code remains valid upon approval; any price difference will be refunded.

6. Flash Sales

• Flash sales are first-come, first-served and require login.
• Sales close automatically after the event ends.

7. Shipping & Insurance

For shipping services and insurance details, see the "Shipping" section on our Website; it forms part of these Terms.

8. Customer Support

For any assistance, contact our support team via the Website's "Help" section or through our Contact page.

9. Cancellation Policy

In line with consumer protection regulations, you have the right to cancel your order within 14 days:

• The 14-day period starts from the day you receive your item.
• You may notify us by email or through your account, no reason needed.
• Items must be returned within 14 days after cancellation.
• Refund will be processed within 14 days of receiving the returned product.
• Used or damaged items may not be fully refunded.
• Exceptions: custom-made goods, perishable items, unsealed hygienic goods, etc.

10. Refund Policy

We understand that changes can happen during your shopping journey. At MarianGlobal Shop, we offer a flexible and customer-oriented refund policy to protect your interests.

Eligibility for Refund

• Refunds can be requested within 14 days from the delivery date.
• Items must be unused, in original packaging, unwashed, and include all tags/accessories.
• Non-refundable items include customized products, intimate wear (e.g., lingerie, swimwear), opened food or cosmetics, etc.

Refund Procedure

1. Submit a refund request in your account with the reason and relevant photos.
2. Customer service will review within 48 hours and confirm with you.
3. Once approved, return the item to the provided return address.
4. After inspection, the refund will be processed within 5-7 business days.

Refund Method & Time

• Refunds will be returned to the original payment method (e.g., credit card, PayPal, Apple Pay).
• Bank processing may take 2-10 additional business days to reflect.

Return Shipping Fees

• If due to product defect or incorrect delivery, return shipping is covered by us.
• If returned due to personal preference or sizing issues, the customer covers shipping costs.

Special Notes

• If the product is defective or damaged, please contact us within 48 hours of delivery.
• Used or late-reported items will not be eligible for refund.

Have questions? Please contact our support.

11. Cookies Policy

Welcome to MarianGlobal Shop. We use cookies to improve your browsing experience and service quality. Cookies are small text files stored on your device that collect browsing information.

Cookies help us achieve the following:

• Essential functions: Support account login, shopping cart, and security verification.
• Performance analysis: Track website traffic, page views, and response times to optimize services.
• Personalization: Deliver relevant products and ads based on your browsing behavior.
• Third-party services: Some cookies are set by our advertising and analytics partners. For details, see Google Cookies Policy.

You can disable or delete cookies via your browser settings. However, some features might be limited or unavailable.

For more information, see our Cookies Policy.

12. Privacy Policy

For how we handle personal data, refer to our Privacy Policy or email us at [email protected]

13. Governing Law & Dispute Resolution

These Terms are governed by United Kingdom law and relevant EU regulations.

14. Amendments

These Terms (incl. return policy) may be updated anytime. Changes take effect upon posting and apply to subsequent orders; notices will appear on the Website.