Get in Touch
Have a question, suggestion, or need help? We'd love to hear from you. Our team is here to assist you with anything you need.
Call Us
+44 7557 534461
Mon-Fri 9AM-6PM GMT
Visit Us
1 Blatchington Road, Hove, East Sussex, UK, BN3 3YP
Our headquarters
Response Time
< 24 hours
We respond quickly
Delivery Method
We offer multiple delivery options to meet different needs
Standard Delivery
Delivery Time:
7-15 working days
Cost:
Calculated based on destination and product weight
Features:
Economical and suitable for goods that are not urgently needed
Express Delivery
Delivery Time:
3-7 working days
Cost:
1.5 times the standard shipping fee
Features:
Fast speed, trackable logistics information
Express Mail Service
Delivery Time:
1-3 working days
Cost:
2-3 times the standard shipping fee
Features:
Priority processing, fastest delivery (some countries/regions)
Delivery Cost Calculation
The delivery cost is based on the following factors:
- Destination country/region
- Package weight and volume
- Selected delivery method
- Special goods (such as fragile items, valuable items, etc.)
You can enter the address on the settlement page to view the accurate shipping cost.
Order Processing Time
- Business day orders: Usually processed within 24 hours
- Weekend/holiday orders: Processing on the next business day
- Customized products: Require an additional 3-5 working days for production time
Logistics Tracking
After all orders are shipped, you will receive an email containing a tracking number. Track your package through:
- Our website
- Official website of courier company
- Global logistics tracking platform
Customs and Import Taxes
International orders may require payment of import tariffs and taxes, which are levied by the destination country and borne by the recipient. The specific amount depends on:
- Commodity value
- Import policies of destination countries
- Product category
We are unable to estimate or collect these fees. We suggest that you familiarize yourself with the relevant regulations of the destination country in advance.
Delivery Delay
Despite our efforts to deliver on time, the following situations may cause delays:
- Customs inspection
- Extreme weather conditions
- During peak holiday periods
- Inaccurate address information
In case of any delay, our customer service team will promptly notify you and assist in resolving the issue.
Contact Us for Delivery Issues
If you have any delivery related issues, please contact our customer service team:
Email:
Phone:
+44 7557 534461
Address:
1 Blatchington Road, Hove, East Sussex, UK, BN3 3YP
We are committed to providing you with a smooth global shopping experience.